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Delivery & Returns

Please note, every luxury order is packaged with extreme care to ensure that our clients are 100% satisfied with their orders.

 

All items are shipped within 24-48 hours after an order is placed. Orders placed over the weekend will be shipped the following working day (excluding bank holidays).

 

UK Standard 1st class Tracked - 1-2 working/business days- £4.99 (subject to delays caused by the current pandemic)

 

UK Standard - 2-5 working/business days- £3.00 (subject to delays caused by the current pandemic)

 

UK next Day £6.99 -1 working day ( delivered on next working day) 

 

Rest of the world -£11

 

Returns/Exchanges

 

Due to the current state of the world we will NOT be accepting any returns as we want to keep all our clients safe due to sanitary and hygiene reasons.

 

In the unlikely event that your order is damaged, we will be more than happy to organise an exchange.

 

We are not able to accept damages caused through wear and tear or tarnishing through the use of perfumes or lotions.

 

All sale or clearance items cannot be refunded or returned. 

 

Disclaimer 

Once your purchases are dispatched, it is the responsibility of Royal Mail to deliver it to you, we will however provide you with all tracking details to keep you updated.

 

Nonetheless, if there are any delays or problems with your order feel free to contact us -cs@poiseandgraceldn.com

"Luxury Isn't Out Of Reach, It's Within You" - Samilia H-M

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